Useful Contacts

Emergencies, Health and Safety, General Support 

  • Emergencies:

In an emergency situation when you need help straight away, always call 999. This is for health, crime and safety emergencies. In other situations, there are non-emergency numbers you can contact for help.

Non-emergency medical number: 111

Non-emergency crime number: 101

Reporting a safeguarding concern: 0114 273 4908

  • Reach South Sheffield Employment Support

For assistance in finding work.

Tel: (0114) 2394888

Email: skills.manager@gvcf.org.uk

Web: http://reachsouthsheffield.org.uk/finding-work/

  • Citizens Advice:

General advice and assistance for a range of issues including help filling out forms.

Tel: 0808 278 7820

Web: https://citizensadvicesheffield.org.uk/

  • Sheffield City Council Community Helpline

The Helpline can help with collecting shopping, medication, food or toiletries and by providing support for anyone who is feeling isolated or might need extra help during this time. 7 days a week, 8.45am to 4.45pm.

Tel: 0114 273 4567

Web: www.sheffield.gov.uk/home/your-city-council/coronavirus-hub/support-for-people

  • NHS Volunteer Responders

Can provide help during the pandemic if you are either over 70, self-isolating, are vulnerable because of a health condition or are a carer. They can help with essential shopping, picking up medication, help you get to medical appointments or just keep in touch with a friendly call.

Tel: 0808 196 3646 8.00am to 8.00pm, every day

Web: https://nhsvolunteerresponders.org.uk/services

  • Age UK Sheffield:

Provides a range of services for older people including 1:1 practical support, benefit checks, group activities, volunteering opportunities, information and advice and insurance. They also have guides on keeping warm in winter.

Tel: 0114 250 2850

Email: enquiries@ageuksheffield.org.uk

Web: www.ageuk.org.uk/sheffield

  • Universal Credit Help to Claim Line

For assistance with your universal credit application and maintenance.

Tel: 0800 144 8444

Web: https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/help-to-claim/

  • Citywide Alarms

Assistance alarms for the vulnerable.

Tel: 0114 242 0351

Web: https://www.sheffield.gov.uk/home/disability-mental-health/care-alarms

  • Disability Sheffield

Help for those living with a disability

Email: info@disabilitysheffield.org.uk

Tel: 0114 253 6750

Web: https://www.disabilitysheffield.org.uk/ 

  • Social Services Sheffield

Offers a range of help, advice and support for individuals, families and children.

Tel:  0114 273 4567

Web: https://www.sheffield.gov.uk/home/social-care

  • Stop Smoking Scheme

Tel: 0330 660 1166 (Free from most mobiles)

Tel: 0800 612 0011 (Free from most landlines)

Web: https://sheffield.yorkshiresmokefree.nhs.uk/

  • South Yorkshire Fire and Rescue

(In an emergency phone 999)

Tel: 0114 272 7202

Email: comments@syfire.gov.uk

Web: http://www.syfire.gov.uk/contact/

  • COVID Information:

Government Website:   www.gov.uk/coronavirus

NHS Website:    www.nhs.uk/conditions/coronavirus-covid-19/

Sheffield City Council Website: www.sheffield.gov.uk

Coronavirus Support Lowedges, Batemoor, and Jordanthorpe

Coronavirus Support Gleadless Valley Community Hub

  • Sheffield Domestic Abuse Co-ordination Team

Are able to provide advice and information on weekdays between 8:00am – 8:00pm and on Saturdays between 9:00am – 5:00pm. The phone line is not available on bank holidays.

Tel: 0808 808 2241

Email: help@sheffielddact.org.uk

Web: www.sheffielddact.org.uk/domestic-abuse

  • Reporting Anti-social Behaviour:

Tel: 0114 273 4567

Web: www.sheffield.gov.uk/home/pollution-nuisance/anti-social-behaviour

  • Ask for help taking your bins in and out:

Web: www.sheffield.gov.uk/home/bins-recycling-services/help-bin-collections

  • Check your local bin collection days:

Web: wasteservices.sheffield.gov.uk

  • Council house repairs

Tel: 0114 273 5555

Web: www.sheffield.gov.uk/home/council-housing/council-housing-repairs

  • Sheffield Carers Centre:

Is available for anyone who looks after or supports someone who is unable to manage for themselves. Sheffield Carers Centre can offer advice, information, support groups and a free newsletter for carers.

Tel: 0114 272 8362 9.00am – 6.00pm weekdays

Email:  support@sheffieldcarers.org.uk

Web: www.sheffieldcarers.org.uk

  • Alzheimer’s Society:

Runs a national Dementia Connect Support Line and provides dementia support and personalised information, support and advice.

Telephone: 0333 150 3456

Website: https://www.alzheimers.org.uk/

 

Transport

  • Community Transport Sheffield

A community run transport service.

Tel: 0114 276 6148

Email:  enquiry@sheffieldct.co.uk

Web: https://sheffieldct.co.uk/

  • Reach Fitbus

Transport to and from local gym/swimming sessions

Tel: 0114 239 8946

Email: kim.hinchliffe@gvcf.org.uk

Web: http://reachsouthsheffield.org.uk/fitbus-service/

 

Food

  • Grace Foodbank S8

Foodbank serving the S8 area of Sheffield

Tel: 07964 896283

Email: office@gracefoodbanksheffield.org.uk

Web: www.gracefoodbanksheffield.org.uk

  • Food Works Sheffield:

Can provide a sustainable, nutritious, affordable, convenient meal which they make in their kitchens in Sharrow. They ask for a minimum donation of £1 per meal and you can place your orders over the phone or online. Just pick them up and store them in your freezer until you are ready to reheat them in the microwave.

Contact: Josie McCullen

Tel: 07542 379 246

Email: info@thefoodworks.org

Web: https://thefoodworks.org/

  • Park Care Meals Ltd.

Operate a daily ‘Meals on Wheels’ service. Each hot meal and dessert can be delivered every day of the year and you can choose how many days a week you would like a meal.

Tel: 01709 378 100 (Sheffield office)

Web: www.parkcaremeals.co.uk

  • Wiltshire Farm Foods

Offer a free home delivery service of ready meals. Meals can be cooked straight from frozen in the microwave or oven. Their brochure can be viewed online or you can make a phone call to discuss how to order.

Telephone: 0800 077 3100

Website: www.wiltshirefarmfoods.com

  • Oakhouse Foods Ltd.

Offers a frozen ready meals service. The meals are all made to be cooked straight from frozen. Most of their meals can be cooked in the microwave or the oven.

Telephone: 0333 370 6700  

Website: www.oakhousefoods.co.uk

Mental Health

  • IAPT – Sheffield Mental Health Services

Free mental health support including therapy.

Tel: 0114 2264380

Web: https://iaptsheffield.shsc.nhs.uk/contact-us

  • The Listening Line:

Run by the charity Mind in Sheffield. It is a phoneline for people aged 50+ who are experiencing loneliness, isolation or anxiety during Covid-19 pandemic.

Telephone:  0114 312 2209 Mon-Fri 10.00 – 4.00pm.

Web: www.sheffieldmind.co.uk/listening-line

  • B: friend:

A befriending service. Usually, match up people for face to face contact but are now providing telephone befriending for people aged over 65 who are living alone.

Tel: 07523 698 530

Email:  info@letsbfriend.org.uk

Web: www.letsbfriend.org.uk

  • Voluntary Action Sheffield:

Are offering a phone befriending service for older people who usually attend a lunch club. If you would like to arrange a regular chat with Liz or Patrick just leave a message with your name and number.

Tel: 0114 253 6650

  • The Silver Line:

A national free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.

Tel: 0800 4 70 80 90

Email: info@thesilverline.org.uk

Web: www.thesilverline.org.uk

  • Re-engage:

Provides a call companions service to support older people who live alone and are struggling with extreme loneliness and isolation in these unsettling times.

Tel: 0800 716 543

Web: www.reengage.org.uk

Bereavement

  • Listening Ear:

Provide a dedicated bereavement support helpline.

Tel: 0800 048 5224

Website: listening-ear.co.uk

  • Cruse Bereavement Care:

Provide trained bereavement volunteers to offer support. Local services provide free and confidential phone support to bereaved people.

Tel: 0114 249 3328

Email: sheffield@cruse.org.uk

Website: www.cruse.org.uk